Shipping policy

Ruffwear India – Shipping & Delivery Policy

At Ruffwear India, we are committed to ensuring a smooth and reliable delivery experience for all our customers across the country.

Shipping Coverage

  • We currently ship only within India.

  • All orders are shipped through registered domestic courier partners or Speed Post.

Dispatch & Delivery Timelines

  • Orders are usually dispatched within 3–7 working days after payment confirmation.

  • Delivery timelines may vary based on:

    • Delivery location

    • Courier partner operations

    • External factors such as weather, strikes, or unforeseen delays

  • The promised delivery date at the time of order is an estimate based on courier guidelines.

Responsibility of Courier Delays

  • once the order is handed over to the courier service, Ruffwear India / GNV Commodities Pvt. Ltd. is not liable for any delays caused by the courier company or postal authorities.

  • Our responsibility is limited to dispatching the order within the stated timeline.

Shipping Charges

  • Shipping is FREE across India for all orders.

  • Cash on Delivery (COD) charges:

    • A flat fee of ₹50 is applicable for COD orders (if COD is available in your area).

Delivery Address

  • Orders are delivered only to the registered shipping address provided at checkout.

  • Kindly ensure the address and contact details are accurate to avoid delays.

Octroi / Local Taxes

  • Some states/municipalities may charge Octroi or entry taxes.

  • These charges (if applicable) must be paid by the recipient at the time of delivery and are not collected by Ruffwear India.

Order Tracking

  • Once your order is dispatched, you will receive:

    • A notification via email/SMS

    • Tracking details with the assigned courier partner

  • You can track the shipment until it reaches your doorstep.

Damage During Transit

  • While we pack all products carefully, Ruffwear India is not responsible for damage to the product during transit.

  • If you receive a damaged item, please contact us immediately so we can assist.

Order Cancellation

  • Orders can be cancelled only as per our Cancellation Policy.

  • Orders already shipped cannot be cancelled.